FAQ
PAYMENTS RELATED
Yes, there is a minimum order of Rs.199/- that you will have to place.
We deal in multiple payment options like Debit Card, Credit Cards, UPI Wallets, American Express, and more. We keep updating the list to offer you the utmost convenience in every department.
Dirghayu has an encrypted payment portal that you can use. All your transactions done here are absolutely safe. Rest assured, we never save any credentials of our customers.
Yes, we do, and products on our website are grown, processed and packed in a hygienic atmosphere.
We deliver products in all Major cities of India. We are trying our level best to populate our reaches further and cover the entire country soon. Keep ordering, keep supporting!
All the orders that are above 1500 are delivered for free and the orders below this amount will be charged a minimal charge for delivery.
Track Process
If done manually, the chances of making mistakes become more. So to keep everything unhidden and clean in front of you we have automated the ordering procedure. You can simply get our website, fill in your cart and place your order.
In your order window, there is a “track my order” tab. You can click on that tab and get the recent location of your order.
It highly depends on the availability of the resources, distance of the delivery and a few more things. Mostly we deliver our products between 1-3 days.
We have extensively determined all the return/refund/cancellation policy on our website. You should have a look at those and check everything you need to know.
The replacement policy has all the information about this. Because we deal in a lot of products and each of them has a different replacement duration, it will become a tedious job for us to pinpoint each of them. So, we will humbly request you to consider taking a glance at the replacement policy on the website.
Although you will be getting regular updates over text messages, if you still want to track the refund process; you can do that on the order window itself. Everything will automatically get updated on the window as soon as things go to the next step.